Terms and conditions

Who we are

Binaa is a service of Binaa (“we”, “us”). These terms are an agreement between us and the firm or business that uses Binaa (“you”, “your firm”).

By creating an account, starting a trial or paying an invoice, you accept these terms for your firm and confirm that you may do so. Binaa is sold to businesses only, not to consumers.

The service

Binaa is an online system for managing projects, made for architects, engineering offices and contractors. It runs in a web browser, on computers and phones, in Arabic, English, French and Spanish.

What your firm can use depends on its bundle: the modules, the number of users and projects, and the storage space. The Subscription page in the app always shows what your bundle includes.

We improve the service often. We may add, change or remove features, but we will not take away a main part of a bundle during a period you have already paid for.

Accounts and users

Each firm has its own workspace, kept apart from every other firm's. The firm's Tenant Admin manages its users, their roles, and what each person may see and do.

You are responsible for the people you give access to, for what they do in the workspace, and for keeping passwords private. Tell us at once if you think someone has used an account without permission.

The details you give us, such as your firm's name and the Tenant Admin's name and email, must be true and kept up to date: we send invoices and important notices to the Tenant Admin's email.

Free trial and demo

Instant demo: anyone can try a sample firm for 20 minutes with only an email address. The sample firm and everything typed into it are deleted when the time is over.

Free trial: a firm may ask for a free 7-day trial of a full workspace. The 7 days start at the firm's first login. Each firm gets one trial only. A trial is free and needs no card.

When the trial ends, the workspace turns read-only: everyone can still log in and see the data, nothing is deleted, and no work can be changed. It is never locked. To carry on, the Tenant Admin chooses a bundle and pays its first invoice on the Subscription page.

Bundles, prices and payment

A bundle is for one person (Individual) or for a team (Company). On an Individual bundle only the Tenant Admin logs in; the other people stay in the firm as team members without a login.

A recurring bundle is paid for a period of 1, 3, 6 or 12 months; the longer periods may carry a discount. Some Company bundles can add extra users, projects or storage, each at a monthly price.

Prices are shown on our pricing page and on the Subscription page, in the currency shown there. A period keeps the price it was sold at; a new price applies from your next renewal.

Each period is paid in advance, by invoice: online by KNET or card through MyFatoorah, or by bank transfer when we agree to it. Card details are typed on the payment provider's own page; we never see or keep them.

When your checkout is run by Paddle, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders: it takes the payment, adds any sales tax or VAT your country requires, and its own buyer terms also apply.

Unless a price says otherwise, it does not include taxes. Any taxes, duties or bank fees on your payment are yours to pay, except the taxes Paddle adds at checkout.

Renewal, grace days and lock

We email the invoice for the next period to the Tenant Admin 7 days before the current period ends, with a link to pay it online. Nothing is charged on its own: the period renews when that invoice is paid.

If the invoice is not paid by the end of the period, the workspace turns read-only for 2 days: everyone can still log in, see the data, use the chat and change their own password and language, but no work can be changed.

A locked workspace opens only to its Tenant Admin, and only on the Subscription page, to pay. Paying the invoice opens the workspace again at once. Your data is kept while the workspace is locked.

Changing your plan

The Tenant Admin can change the bundle, the period or the extras on the Subscription page.

• A bigger bundle or more extras can start at once: you pay only the difference for the days left in the current period.
• A smaller bundle, a different period or fewer extras start at your next renewal. You can cancel such a change until then.
• Lifetime bundles and special bundles made for one firm follow what we agreed with that firm in writing. To change one, contact us.

Acceptable use

Use Binaa only for your firm's lawful work. You must not:

• break the law, or upload content you have no right to share;
• upload viruses or harmful files, or try to reach another firm's data;
• probe, attack or overload the service, or get around its limits, logins or permissions;
• resell or rent access to the service without our written agreement;
• copy the service, or take it apart to build a competing one.

We may suspend an account that breaks these rules or puts the service or other firms at risk. Where we can, we tell the Tenant Admin first and give a chance to put it right.

Your data

Everything your firm puts into Binaa (projects, drawings, files, contracts, payments, messages) belongs to your firm. We use it only to run the service for you, as our privacy policy explains, and we never sell it.

While your workspace is open or read-only, you can export your lists to Excel and download your files at any time.

You are responsible for the data you put in and for having the right to use it, including the personal details of your staff, clients and contractors.

The AI assistant

The AI assistant is optional and off until a firm turns it on with its own key for an AI provider (Google Gemini, Anthropic Claude or OpenAI). Its questions, and the parts of your files and projects they are about, are then sent to that provider under your firm's own agreement with it.

AI answers can be wrong. Check them before you rely on them, above all for figures, dates, contracts and safety. The provider bills your firm for the questions; we do not.

Availability and support

We work to keep Binaa available at all times, but we cannot promise that it will never be down. We may stop it for short periods for maintenance or updates, at quiet hours where we can.

For help, write to us (see “Contact us” below). We answer as soon as we can on working days.

Limits of liability

We provide the service “as is”. We do not promise that it fits every need of your firm or that it is free of every error.

We are not liable for indirect losses, such as lost profits, lost business, delays to your projects, or data you could have exported.

Our total liability for any claim about the service is limited to what your firm paid us in the 12 months before the claim.

Nothing in these terms limits a liability that the law does not allow to be limited.

Cancelling and ending the service

You can stop at any time: do not pay the next invoice, and the workspace turns read-only and then locked as described above. To close your account and have your data deleted, the Tenant Admin writes to us.

We may end or suspend the service for a firm that does not pay, breaks these terms, or uses the service in a way that harms others. If we stop offering Binaa altogether, we will tell you at least 30 days before and give you time to export your data.

Refunds follow our refund policy.

Changes to these terms

We may update these terms. The date at the top shows the last change. For an important change we email the Tenant Admins before it applies. Using the service after a change means you accept it.

Governing law

These terms are governed by the laws of the country of our registered address. A dispute we cannot settle together goes to the courts of that country.

We would always rather settle a problem by talking, so please contact us first.

Contact us

Questions about this page, or a request about your data or your account? Write to us: