Refund and cancellation policy
When Binaa gives money back for Binaa, and how to ask.
In short
- Try before you pay: the demo and the 7-day trial are free and need no card.
- Every period is paid in advance, by invoice. Nothing renews unless you pay the invoice.
- New to a paid plan? Ask within 14 days of your first payment and we refund it in full.
- Charged by mistake? We always put it right.
The free trial and the demo
The 20-minute demo and the 7-day trial cost nothing, so there is nothing to refund. When the trial ends, the workspace turns read-only until you choose a bundle; nothing is charged.
Monthly and prepaid periods
A recurring bundle is paid for 1, 3, 6 or 12 months at a time, in advance. The longer periods may carry a discount because they are paid at once.
A bigger bundle or more extras start at once, and you pay only the difference for the days left in the period. A smaller bundle starts at your next renewal, so there is nothing to refund for it.
Cancelling
There is no automatic charge to stop: simply do not pay the next invoice. Your firm keeps full use until the end of the period it paid for; then the workspace turns read-only and later locks, as our terms describe.
To close your account and have your data deleted, the Tenant Admin writes to us.
When we give a refund
- Your first payment: if your firm asks within 14 days of paying for its first plan, we refund that payment in full, whatever its period.
- Mistakes: a payment taken twice, a wrong amount, or an invoice paid after you had asked us in writing to close the account.
- Our failure: if the service was unavailable for a long time because of us, we refund or credit the part of the period that was lost.
When we do not give a refund
- After the first 14 days, a period that has started is not refunded, in part or in full, including 3, 6 and 12-month periods.
- For the days left after you stop using the service, or for a smaller bundle (it starts at your next renewal).
- When an account is suspended for breaking our terms.
Lifetime and special bundles
Lifetime bundles and special bundles made for one firm follow what we agreed with that firm in writing. Where that agreement says nothing about refunds, this policy applies.
How to ask for a refund
Write to us through our contact form from the Tenant Admin's email, with your firm's name, the invoice number and the reason.
We answer within 5 working days. An approved refund goes back the way it was paid: to the same card or account through MyFatoorah or Paddle, or by bank transfer to your firm's account for an invoice paid by transfer. Your bank may take a few more days to show it.
If you paid through Paddle, you can also ask Paddle directly: Paddle handles refunds for the orders it processed.
Contact us
Questions about this page, or a request about your data or your account? Write to us:
Binaa Our contact form